Shipping & Return Policy

At Turkhome Furniture, we aim to deliver a smooth, reliable experience from checkout to setup.

Free Shipping in the GTA

• FREE delivery & installation within the Greater Toronto Area on orders over $1,500 (before tax).
• Orders below this amount will have a delivery fee calculated at checkout.

Shipping Across Canada & USA

• We ship nationwide in Canada and to the USA.
• Rates are based on item size, weight, and destination and are automatically calculated at checkout.
• All items ship from our Mississauga warehouse/showrooms.

Delivery Day Guidelines

• Please ensure driveways and walkways are cleared (e.g., snow/ice) and that the path inside your home to the placement area is clear.
• Let us know in advance if you need help moving old items—extra charges apply.

Lead Times & Delays

• Delivery timelines vary by stock and location.
• Any delays related to sea shipping or freight carriers are outside of our responsibility.

Warranty

All products include a standard 2-year manufacturer warranty against manufacturing defects.

Deposits & Cancellations

• Pre-Order items: Deposits are non-refundable after 48 hours from order time.
• In-Stock models: Deposits are fully refundable within 48 hours of order time if canceled before delivery.
• Cancellations after 48 hours (and before delivery) are subject to a 15% booking fee.

Returns & Exchanges

• If you’re not fully satisfied, within 7 days of possession you may:
  
  Re-select another model with a 25% restocking fee, or
  Return the product for a refund with a 30% restocking fee.
  
  
• Items must be in original condition with no damage, odors, stains, or signs of use. Packaging should be retained when possible.

Fit & Accessibility

• Confirm that items fit through doorways, elevators, and stairwells prior to delivery. Additional handling fees may apply if re-delivery or special services are required.

Questions?

We’re here to help. Contact us at Support@turkhome.ca or visit our Mississauga showrooms.

Policy subject to change without notice. The version displayed at checkout or on this page at time of purchase applies.