Turkhome Furniture

Privacy Policy

Turkhome Furniture ("we," "us," "our") respects your privacy. This policy explains what information we collect when you visit www.turkhome.ca or make a purchase, how we use it, and your rights.

What We Collect

When you place an order or create an account, we collect personal information such as your name, email address, phone number, and shipping and billing address. Payment information (credit card details) is collected and processed securely by our payment providers — we do not store full credit card numbers on our servers.

When you browse our website, we may automatically collect technical information such as your IP address, browser type, device type, and browsing activity through cookies and similar technologies.

How We Use Your Information

We use your information to process and fulfil your orders, arrange delivery, communicate with you about your purchase (order confirmations, shipping updates, warranty support), respond to your inquiries, prevent fraudulent transactions, and improve our website and shopping experience. If you've opted in to marketing communications, we may send you promotions — you can unsubscribe at any time using the link in those emails.

Who We Share With

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with service providers who help us operate our business: payment processors (e.g., Shopify Payments, Stripe) to process transactions, financing partners (Flexiti, Affirm) to handle financing applications, delivery partners to coordinate shipments, and analytics services (e.g., Google Analytics) to understand website usage. We may also disclose information when required by law or to protect against fraud.

Cookies

Our website uses cookies to keep your shopping cart active, remember your preferences, and help us understand how visitors use our site. We also use cookies from analytics and advertising services to improve our website and reach potential customers. You can disable cookies in your browser settings at any time, though some website features may not function properly without them.

Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw your consent for marketing communications at any time. To exercise any of these rights, email Support@turkhome.ca and we will respond within 30 days.

Security & Retention

We use industry-standard security measures to protect your information, including SSL encryption on our website and secure payment processing through PCI-compliant providers. We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and support warranty claims. You may request deletion of your data at any time by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our website following any changes constitutes acceptance of the revised policy.

Last updated: [DATE]

Privacy Questions?

Support@turkhome.ca  ·  905-828-0303

2575 Dundas St W, Unit #17, Mississauga, ON  ·  Mon–Fri 11am–9pm  ·  Sat–Sun 11am–6pm